Carpet Cleaning N6 Terms and Conditions
These Terms and Conditions set out the basis on which Carpet Cleaning N6 provides professional carpet and upholstery cleaning and related services to residential and commercial customers in the United Kingdom. By making a booking, accepting a quotation, or allowing work to commence, you agree to be bound by these Terms and Conditions.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings given below:
Customer means the person, firm, or company requesting the services.
Company means Carpet Cleaning N6, the provider of the services.
Services means carpet cleaning and any other cleaning or related services provided by the Company.
Premises means the property where the Services are to be carried out.
Agreement means the contract between the Customer and the Company formed in accordance with these Terms and Conditions.
2. Scope of Services
The Company offers carpet and upholstery cleaning and related services as agreed at the time of booking or subsequently confirmed in writing. The exact scope of the Services, including the areas and items to be cleaned, will be as set out in the confirmation provided to the Customer.
The Company reserves the right to refuse to provide Services that fall outside its usual scope of work or which, in its reasonable opinion, are unsafe, unlawful, or unsuitable for cleaning.
3. Booking Process
Bookings may be requested by the Customer through the Companys chosen communication channels. The Customer must provide accurate information about the Premises, including access arrangements, parking availability, and the type and approximate size of areas or items to be cleaned.
A booking is not confirmed until the Company has accepted the request and, where required, a deposit has been paid or card details have been provided. The Company may, at its discretion, request photographs or additional information in order to give an accurate quotation and determine the suitability of the Services.
Any quotation provided by the Company is given in good faith based on the information supplied by the Customer. The Company reserves the right to adjust the price if the information provided was inaccurate or incomplete, or if the actual condition or size of the areas to be cleaned materially differs from that described at the time of booking.
4. Pricing and Quotations
All prices are stated in pounds sterling and, unless expressly stated otherwise, are inclusive of applicable UK taxes. Quotations are generally provided as fixed prices for the described work, but may also be provided on a time and materials basis depending on the nature of the Services.
Quotations are valid for a limited period as indicated by the Company. If no period is stated, they are valid for 30 calendar days from the date of issue. The Company reserves the right to revise any quotation if the Customer requests changes to the scope or timing of the Services, or if additional work is required due to unforeseen conditions.
5. Payments
Unless otherwise agreed in writing, payment is due immediately on completion of the Services at the Premises. The Company may accept cashless payments such as card or bank transfer, subject to the payment methods the Company makes available from time to time.
For certain bookings, including larger or commercial projects, the Company may require a deposit or full prepayment before work commences. Any such requirement will be communicated at or before the time of booking.
Where payment terms are agreed for business customers, all invoices are payable by the due date stated on the invoice. The Company reserves the right to charge interest on overdue amounts at the statutory rate permitted in the United Kingdom, as well as reasonable debt recovery costs.
6. Cancellations and Rescheduling
The Customer may cancel or reschedule a booking by providing notice to the Company. To avoid a cancellation fee, the Customer must provide at least 24 hours notice before the scheduled start time, unless a longer period is expressly stated in the booking confirmation.
If insufficient notice is given, the Company may charge a cancellation fee up to 50 percent of the agreed price, or retain any deposit paid, to cover loss of time and administration costs. For same-day cancellations or where the Companys operatives attend the Premises but are unable to gain access or commence work through no fault of the Company, the full price may be charged.
The Company reserves the right to cancel or reschedule a booking due to circumstances beyond its reasonable control, including but not limited to staff illness, vehicle breakdown, severe weather, or safety concerns at the Premises. In such cases, the Company will notify the Customer as soon as reasonably practicable and will offer an alternative appointment. The Company will not be liable for any consequential loss arising from such cancellation or rescheduling.
7. Access, Parking, and Customer Responsibilities
The Customer must ensure that the Companys operatives have safe and reasonable access to the Premises at the agreed time, including access through communal areas where applicable. The Customer is responsible for providing any required access codes or entry instructions in good time.
The Customer is responsible for arranging suitable parking for the Companys vehicle, where necessary, and for any associated parking charges incurred while the Services are being carried out. If parking cannot be found or incurs penalty charges due to incorrect instructions given by the Customer, the Customer may be liable for any resulting costs.
The Customer must ensure that areas to be cleaned are reasonably clear of personal items, small furniture, breakables, and other obstacles. The Company reserves the right to refrain from moving heavy or delicate furniture, valuable items, or equipment. The Customer should notify the Company of any fragile surfaces, pre-existing damage, or particular areas of concern before work begins.
8. Condition of Carpets and Limitations of Cleaning
The Customer acknowledges that the success of cleaning depends on the condition, age, fibre type, and previous treatment of carpets and upholstery. Stain removal and restoration results cannot be guaranteed. Some stains, wear, fading, or damage may be permanent and may not be fully removed or improved by cleaning.
The Company will exercise reasonable care and use methods considered appropriate for the material being cleaned. However, the Customer accepts that colour changes, shrinkage, pile distortion, or texture changes can sometimes occur due to pre-existing conditions or previous cleaning and that these are outside the Companys control.
9. Health, Safety, and Security
The Company will take reasonable steps to ensure that the Services are carried out in a safe manner, in accordance with applicable health and safety requirements. The Customer must inform the Company of any known hazards at the Premises, including loose floor coverings, electrical issues, or any other relevant risks.
The Customer is responsible for keeping children, pets, and vulnerable individuals away from the work area and equipment while the Services are being performed and until carpets and upholstery are sufficiently dry. The Company will not be responsible for injuries arising from misuse of equipment, unauthorised entry to the work area, or early use of wet surfaces.
If the Company reasonably considers that conditions at the Premises are unsafe or that there is a risk to health, safety, or security, the Company may suspend or refuse to perform the Services. In such circumstances, a reasonable call-out or cancellation charge may apply.
10. Waste Handling and Environmental Compliance
The Company will handle waste water and residues generated during the cleaning process in accordance with relevant UK regulations and good environmental practice. Waste water will usually be disposed of via appropriate facilities at the Premises or removed in accordance with the Companys procedures.
Chemicals and cleaning agents are used in line with their safety data sheets and manufacturer guidance. The Customer must advise the Company if there are any restrictions on the use of particular products at the Premises. The Company will, where reasonably possible, endeavour to accommodate such requirements by using alternative products or methods, although this may affect the result of the Services.
The Customer agrees not to interfere with or dispose of any cleaning chemicals provided by the Company and to follow any safety instructions given in relation to treated areas, including ventilation, drying times, and re-entry.
11. Liability and Limitations
The Company will exercise reasonable skill and care in providing the Services. If the Customer believes that the Company has failed to meet this standard, the Customer must notify the Company as soon as reasonably practicable and in any event within 48 hours of completion of the Services, providing details and, where possible, evidence of the issue.
Where a complaint is accepted, the Company may, at its option, re-perform the Services, offer a partial refund, or otherwise seek to achieve a fair resolution. The Customer agrees to allow the Company a reasonable opportunity to inspect and, where appropriate, rectify any alleged defects.
The Companys total liability for any loss or damage arising out of or in connection with the Services, whether in contract, tort, or otherwise, shall be limited to the price paid or payable for the specific Services giving rise to the claim. Nothing in these Terms and Conditions excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot lawfully be excluded under UK law.
The Company will not be liable for indirect or consequential losses, loss of profit, loss of business, or loss of opportunity. The Customer is responsible for removing or protecting items of particular value, sentimental or monetary, before the Services commence. The Company shall not be responsible for wear-related damage, pre-existing defects, or items that were not reasonably visible or disclosed prior to cleaning.
12. Insurance
The Company maintains insurance cover appropriate to the nature of its Services. Details of cover can be made available to the Customer upon request. The Customer agrees to cooperate with any reasonable requests required in connection with an insurance claim, including providing photographs, access to the Premises, and relevant information.
13. Complaints and Service Issues
If the Customer is dissatisfied with any aspect of the Services, the Customer should contact the Company as soon as possible, ideally within 48 hours of service completion. The Company may request details of the issue and supporting evidence, and may arrange a revisit to inspect the work.
Complaints raised after a significant delay may be more difficult to investigate and resolve. The Company is not obliged to offer a refund or re-clean where the Customer has failed to follow reasonable aftercare advice, including recommended drying times and usage instructions.
14. Force Majeure
The Company will not be in breach of this Agreement or liable for delay in performing, or failure to perform, any of its obligations if such delay or failure results from events, circumstances, or causes beyond its reasonable control. Such events may include, but are not limited to, extreme weather, pandemics, government restrictions, power failures, transport disruption, or industrial disputes.
15. Privacy and Data Protection
The Company collects and processes personal data only to the extent necessary to manage bookings, deliver Services, and administer customer relationships. Customer information is handled in accordance with applicable UK data protection law. The Customer agrees that the Company may contact them using the details provided in connection with the booking, including for confirmation and feedback purposes.
16. Variations to Terms
The Company may amend these Terms and Conditions from time to time. The version in force at the time of booking will apply to that particular Agreement. Any changes will generally be published or otherwise made available to Customers before they take effect.
17. Governing Law and Jurisdiction
These Terms and Conditions, and any Agreement arising from them, are governed by and shall be construed in accordance with the laws of England and Wales. Any dispute arising out of or in connection with the Services or these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales.
By confirming a booking with Carpet Cleaning N6 or permitting the Services to commence, the Customer acknowledges that they have read, understood, and agree to be bound by these Terms and Conditions.
