Privacy Policy - Carpetcleaning N6

This Privacy Policy explains how Carpetcleaning N6 collects, uses, stores, shares, and protects personal data when providing carpet cleaning and related services. It applies to all Carpetcleaning N6 customers in the area, including prospective customers, active customers, and former customers whose personal data we retain for lawful business purposes. We are committed to handling personal data in a lawful, fair, and transparent way in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who this policy applies to

This policy applies to individuals who enquire about, receive, or have previously received services from Carpetcleaning N6. It covers personal data collected through phone calls, emails, booking forms, service requests, quotations, payment processes, customer feedback, and any other interaction connected to our services. By using our services, you acknowledge that your personal information may be handled as described in this policy.

2. Personal data we collect

We collect only the information needed to provide our services, manage customer relationships, and meet legal obligations. The personal data we may collect includes:

Identity details such as your name.
Contact details such as your address, telephone number, and email address.
Service details including property access information, cleaning requirements, appointment notes, and service history.
Payment-related information such as billing records and transaction status. We do not keep payment information longer than necessary.
Communication records including enquiries, complaints, feedback, and correspondence.
Technical data in limited cases, such as basic website or device information if you contact us online.

We do not intentionally collect special category data unless you voluntarily provide it and it is necessary for a specific service or to meet legal requirements. If such information is shared, we treat it with extra care and only process it where permitted by law.

3. How we use your data

We use personal data for the following purposes:

To provide quotations, schedule services, and carry out cleaning work.
To communicate with you about bookings, changes, and service updates.
To process payments, issue invoices, and maintain accounting records.
To respond to questions, complaints, and customer support requests.
To improve our services, training, and customer experience.
To maintain internal records and manage business administration.
To comply with tax, accounting, and other legal obligations.
To establish, exercise, or defend legal claims where necessary.

We only use your personal data for the purpose for which it was collected, unless we reasonably determine that we need to use it for another compatible purpose and that this is lawful.

4. Lawful basis for processing

Under data protection law, we must have a lawful basis to process personal data. Carpetcleaning N6 relies on the following lawful bases, depending on the situation:

Contract

We process your data when it is necessary to perform a contract with you or to take steps at your request before entering into a contract. This includes handling bookings, delivering cleaning services, and managing payment arrangements.

Legal obligation

We process certain data to comply with legal and regulatory requirements, such as tax records, accounting obligations, and record keeping required by law.

Legitimate interests

We may process data where it is necessary for our legitimate business interests, provided your rights and freedoms do not override those interests. This may include service improvement, customer administration, fraud prevention, and maintaining secure business records.

Consent

Where we rely on your consent, we will ask for it clearly and separately. You may withdraw your consent at any time, and this will not affect the lawfulness of processing carried out before withdrawal.

5. Sharing your information

We may share personal data with trusted third parties when it is necessary for service delivery, operational support, or legal compliance. Such third parties act as processors or independent controllers depending on the relationship and purpose. We require appropriate data protection safeguards when sharing information.

Examples of processors or third parties may include:

Payment providers who handle transactions securely.
Booking and administration systems used to manage appointments and records.
IT and cloud service providers that support data storage, security, and communications.
Professional advisers such as accountants or legal advisers where needed.
Public authorities if disclosure is required by law or legal process.

We do not sell your personal data. Any sharing is limited to what is necessary and proportionate for the purpose involved.

6. Processors

Where third parties process personal data on our behalf, they are required to act only on our instructions and to use appropriate technical and organisational measures to protect the data. These processors may only process personal data for agreed purposes and must not use it for their own independent purposes.

We seek to ensure that all processors:

Handle data securely and confidentially.
Use data only for authorised services.
Support our compliance with data protection law.
Delete or return data when it is no longer needed.

7. Data retention

We keep personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or reporting requirements. Retention periods may vary depending on the type of data and the reason it was collected.

In general, we may retain:

Customer and service records for the period needed to manage our relationship and address any follow-up queries.
Invoice and accounting records for the period required by tax and financial laws.
Complaint and communication records for a reasonable period to resolve disputes and demonstrate compliance.
Marketing consent records until you withdraw consent or they are no longer needed.

When data is no longer needed, it is securely deleted, anonymised, or otherwise disposed of in a safe manner.

8. Data security

We take appropriate technical and organisational measures to protect personal data from unauthorised access, loss, misuse, disclosure, alteration, or destruction. These measures are designed to reflect the nature of the data we process and the risks involved. While no system can be guaranteed to be completely secure, we work to keep personal data protected and to limit access to those who need it for legitimate business reasons.

9. Your rights

Under data protection law, you have a number of rights regarding your personal data. These rights may be subject to conditions and exemptions in some cases.

Right of access - you can request a copy of the personal data we hold about you.
Right to rectification - you can ask us to correct inaccurate or incomplete data.
Right to erasure - you can request deletion of your data in certain circumstances.
Right to restriction - you can ask us to limit how we use your data in certain situations.
Right to object - you can object to processing based on legitimate interests or direct marketing.
Right to data portability - you can request your data in a structured, commonly used format where applicable.
Right to withdraw consent - where processing is based on consent, you may withdraw it at any time.

If you wish to exercise any of these rights, we will respond in line with legal requirements and within the required time limits. We may need to verify your identity before fulfilling your request.

10. Marketing preferences

We do not send marketing communications unless permitted by law and, where required, with your consent. You can opt out of marketing at any time. If you object to direct marketing, we will stop using your data for that purpose.

11. Complaints

If you are unhappy with the way your personal data has been handled, you can raise your concern with us. We will review any complaint carefully and aim to resolve it fairly. You also have the right to lodge a complaint with the relevant data protection authority if you believe your rights have been infringed.

12. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. The updated version will apply from the date it is published. We encourage you to review this policy periodically so you remain informed about how we protect your personal data.

13. Summary of our commitment

Carpetcleaning N6 is committed to processing personal data lawfully, securely, and transparently. We collect only the information necessary to deliver our services, rely on appropriate lawful bases, keep data only for as long as needed, use processors carefully, and respect your legal rights. This policy applies to all Carpetcleaning N6 customers in area and is intended to ensure your data is treated with care and integrity.