Terms and Conditions for Carpetcleaning N6
These Terms and Conditions set out the basis on which Carpetcleaning N6 supplies carpet and fabric care services to domestic and commercial customers in the UK. By making a booking, accepting a quotation, allowing access to the premises, or paying a deposit or invoice, the customer agrees to be bound by these terms. Please read them carefully before confirming any appointment for carpet cleaning in N6 or any related service. These terms are intended to be clear, fair, and consistent with UK consumer law, while also protecting the interests of both parties.
In these Terms and Conditions, “we”, “us”, “our” refers to Carpetcleaning N6 and “you”, “your” refers to the customer, client, property owner, occupier, tenant, or authorised representative making the booking. Our services may include carpet cleaning, stain treatment, upholstery care, rug cleaning, and similar cleaning activities agreed in advance. Unless otherwise agreed in writing, all services are carried out at the address specified in the booking confirmation. Any variation to these terms must be expressly agreed by us in writing and signed or confirmed by an authorised representative.
These terms apply to all bookings, whether made online, by telephone, by email, or through any other booking method accepted by us. We reserve the right to refuse a booking, cancel an appointment, or decline to continue a service if the premises are unsafe, inaccessible, or if the customer is in breach of these terms. Nothing in these terms affects your statutory rights under applicable UK consumer legislation.
1. Booking Process
All appointments for carpet cleaning services are subject to availability. A booking is not confirmed until we have accepted it and provided a booking confirmation, estimate, or other written acknowledgment. Any quotation provided before inspection is based on the information you give us and may be revised if the actual condition, layout, or size of the area differs from the description supplied at the time of booking.
When you make a booking, you must provide accurate and complete information, including the type of flooring or fabric, approximate room sizes, any known stains or damage, parking restrictions, access issues, pet concerns, and any special cleaning requirements. If the information supplied is incomplete or incorrect, we may need to amend the quotation, change the equipment used, or reschedule the appointment. In some cases, we may decide that a requested service is unsuitable or too risky to carry out.
We may request photographs, a pre-inspection, or further details before confirming a carpet cleaning appointment. If we agree a time window rather than an exact time, you acknowledge that arrival times may vary due to travel conditions, earlier appointments over-running, or unforeseen operational delays. We will use reasonable efforts to attend within the agreed period, but we are not liable for minor timing changes that are outside our control.
2. Service Scope and Customer Responsibilities
The exact scope of work will be described in the booking confirmation, estimate, invoice, or service note. Unless specifically included, services do not cover deep restoration, structural repairs, mould remediation, specialist stain removal guarantees, or the moving of heavy furniture. We may move lightweight items at our discretion, but we are not obliged to handle fragile, valuable, electrical, or unusually heavy objects. You remain responsible for clearing access to the areas to be cleaned before we arrive.
You must ensure that the premises are ready for the service, including access to water, power, and sufficient working space. You must also inform us of any pre-existing damage, loose seams, worn fibres, colour instability, hidden hazards, or items left on the floor that may be damaged by cleaning. If pets are present, they should be secured safely away from the work area. We may suspend the service if conditions are unsuitable or if continuing would create a health and safety risk.
Although we take reasonable care to protect surrounding surfaces and furnishings, you are responsible for removing small personal items, ornaments, documents, and valuables from the work area. If you ask us to move items, you accept that minor scuffs or incidental movement damage may occur where an item is unstable, poorly assembled, or previously damaged. We will not be responsible for damage caused by items that were left in place contrary to our advice or that were not disclosed in advance.
3. Payments
Prices may be fixed, estimated, hourly, or based on the size and condition of the areas to be cleaned. All prices are stated in pounds sterling unless otherwise specified. Unless the invoice states otherwise, payment is due upon completion of the service. We may require a deposit, advance payment, or card pre-authorisation for larger jobs, repeat commercial work, or appointments with limited availability.
If a deposit is taken, it secures the appointment and may be non-refundable where the customer cancels within a restricted period or fails to provide access. Any balance remaining after a deposit must be paid immediately on completion unless an alternative arrangement has been agreed in writing. Late or unpaid invoices may attract reasonable administrative charges and statutory interest where permitted by law. We reserve the right to recover any costs incurred in collecting overdue payments.
We accept payment methods notified at the time of booking or on the invoice. We may refuse cashless or cash payments if they cannot be verified or if anti-fraud measures require additional checks. Any discounts, promotional rates, or package prices apply only to the specific service and date for which they were offered. They may be withdrawn, amended, or limited to certain conditions at our discretion, subject always to applicable law.
4. Cancellations, Rescheduling, and Non-Attendance
You may cancel or reschedule a booking by giving us reasonable notice. Unless a different notice period is stated in your confirmation, cancellations made with less than 24 hours’ notice may result in a cancellation charge, which may include loss of deposit or a fee reflecting reserved labour and travel costs. If we have already incurred specific expenses for your appointment, those may also be chargeable where lawful and reasonable.
If you are unable to provide access at the agreed time, if the property is locked, if no responsible person is present where required, or if conditions prevent us from starting work safely, the appointment may be treated as a late cancellation or failed visit. In such circumstances, we may charge for time lost, travel, and any agreed minimum call-out fee. We will always act reasonably and proportionately when applying such charges.
We may also need to cancel or reschedule an appointment due to illness, equipment failure, transport disruption, unsafe weather, staff shortages, or other events beyond our reasonable control. If we do so, we will try to offer a new appointment as soon as practicable. Where a prepayment has been made for a service we are unable to deliver, you will be entitled to a refund of the unused amount or a rearranged appointment, depending on the circumstances and your preference, subject to the law.
5. Service Standards, Limitations, and Liability
We will use reasonable skill and care in performing all carpet cleaning services. However, because carpets, rugs, and fabrics vary in age, condition, fibre content, and prior treatment, we cannot guarantee the complete removal of all stains, odours, wear marks, or discolouration. Some residues may reappear after drying due to underlying contamination or previous cleaning products. We will explain any limitations we identify before or during the service where reasonably possible.
Our liability for direct loss or damage caused by our negligence, breach of contract, or breach of statutory duty is limited to the amount paid for the specific service giving rise to the claim, except where such limitation is not permitted by law. We do not exclude or limit liability for death or personal injury caused by our negligence, fraud, fraudulent misrepresentation, or any other liability that cannot legally be excluded under UK law. Nothing in these terms is intended to reduce your consumer rights.
We are not responsible for indirect or consequential losses, including loss of profit, loss of business, loss of use, or inconvenience, unless such exclusion is prohibited by law. We are also not liable for damage caused by hidden defects, pre-existing wear, weak seams, colour bleed, shrinkage, poor installation, or failure of materials already in a compromised condition. Where a claim is made, you must allow us a reasonable opportunity to inspect the issue and, if appropriate, attempt a remedy before any third-party work is authorised.
5.1 Additional conditions on claims
Any complaint relating to damage or service quality should be raised as soon as reasonably possible and, in any event, within a reasonable time after the service. You should retain the affected item in its post-service condition and avoid further treatment unless necessary to prevent additional damage. We may ask for photographs, receipts, maintenance records, or other reasonable evidence to help assess the claim. If a valid claim is accepted, we may, at our option, re-perform the relevant service, offer a partial refund, or provide another proportionate remedy.
We operate in accordance with applicable UK waste management and environmental requirements. Any waste generated during the service, such as disposable cloths, filters, small amounts of waste water, packaging, or contaminated materials, will be handled responsibly and lawfully. Where waste must be removed by us, we will only do so if it is permitted by the service agreement and in line with relevant regulations. We do not knowingly dispose of hazardous or regulated waste unless this has been expressly agreed and properly authorised in advance.
These Terms and Conditions, and any dispute or claim arising from them, shall be governed by and interpreted in accordance with the laws of England and Wales. If you are a consumer resident in Scotland or Northern Ireland, you may also benefit from mandatory rights under the laws of your own jurisdiction to the extent those rights cannot lawfully be excluded. Any dispute that cannot be resolved amicably shall be subject to the exclusive jurisdiction of the courts of England and Wales, without affecting any mandatory consumer protections that apply to you.